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SA Water has appear its aboriginal stumbles in bringing active to buck on its IT basal delivery, culminating in a alternation of workshops likened to an Ultimate Fight Championship (UFC) arena.



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Agile convenance advance Frank Vassallo told the Business Agility Conference in Sydney that aback he started at SA Water 3.5 years ago, he had designs on introducing active to what he saw as an overly-complex and accepted centralized accumulated activity administration alignment (CPMM).

“At the time I said, ‘we’re activity to accept CPMM active aural 12 months, and anybody about me was aloof laughing,” he said.

“It was that array of afraid amusement area bodies think, ‘He’s a nice guy. He’ll get over it’.”



Vassallo – who had been brought up on active throughout his aboriginal career development – started to accompany elements to buck in his aboriginal activity at SA Water.

The project, which centred on a new advancement platform, was abaft agenda and gone through its account – and seven activity managers – after “working out a body accompaniment for this adaptable platform”, Vassallo recalled.

“I was heavily accepted in that and bent to get it beyond the line,” he said.

“What I started to do was aloof accompany in some techniques – collaborative design, visualising work; aloof some nice practices that are accessible to do”.

Vassallo set up a accepted Kanban lath of post-it addendum but begin centralized attitudes to alike a basal assailment of active “quite a shock”.

Kanban: “can you booty that actuality down?”

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“Even this Kanban board, at the aggregation akin it was ‘are you activity to put that in a Gantt blueprint or Excel’ and at a chief administration akin in IT it was ‘can you booty that actuality down? It looks unprofessional’,” he said.

“I was a little bit abashed but I’m consistently an optimist because I knew that the commitment administration was agog for a change, I knew our centralized stakeholders were actual agog for that change because things aloof weren’t accepting delivered and agenda aspirations aloof weren’t actuality met, and our accomplished ambiance was actuality disrupted evidently by changes in legislation.”

Eventually, it was absitively there was abundant appetence for change to accord active a go in IT basal delivery, admitting the aboriginal attempts didn’t absolutely go to plan.

“The cerebration started with the aboriginal aberration you consistently accomplish which was we’ve aloof got to do active so let’s get one of the teams alive as a scrum team,” Vassallo said.

“The poor BI [business intelligence] programme was appealing abundant told ‘you’re not delivering, we charge added dashboards and analytics, we charge you to alpha alive in altered means so go and do some SCRUM’.

Unsurprisingly, that didn’t get far, aback the BI aggregation was affected to do active aural the absolute circuitous CPMM framework.

“I still apologise to those bodies for the affliction they were put through, because you can brainstorm they were aggravating to do this in an ambiance aural this accomplished circuitous CPMM maze,” Vassallo said.

Out of that, it was bent that alfresco advice would accommodate the best catalyst for change. Again, though, SA Water faltered.

“They could accept apparently awash tickets”

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“We didn’t apperceive what we were accomplishing so we bare some anticipation leadership. We brought a aggregation of actual acute bodies in – who we still assignment with – but afresh we should accept best up on the assurance [that our own centralized teams] aloof weren’t ready,” Vassallo said.

“So aback the consultants came in I got what they were talking about but there was a accomplished accumulation of managers and leaders [for commitment and our business disciplines] that do all the assignment that didn’t get it, and they were anon taken bottomward into a abode area they didn’t feel safe.

“I abounding a brace of the workshops and – I’m not a fan – but [it was like] UFC, they could accept apparently awash tickets. It was abhorrent because there was some absolutely bad interactions there.”

At that point, the following of active was paused altogether. Those complex were scaled aback to a actual baby accumulation and SA Water started out again.

“We bare to accommodate teams with a safe framework to use and that’s area we assuredly landed on the accommodation that we bare CPMM agile, so we went about creating that antecedent framework so that teams could accomplish in a added innovative, admiring way in carrying projects in a altered manner,” Vassallo said.

“The added affair was we got appealing austere about the change effort, so accouterment coaching, training and abutment to body that knowledge. And alike now, we should never belittle that.

“We’re a brace of years bottomward the track, but that’s ongoing.”

The drive to active additionally accustomed a much-needed addition in November 2016 aback SA Water underwent a above reorganisation and created a new eyes and strategy.

“At the time it was presented I didn’t absolutely accept how able it was for what we were aggravating to do in IT basal delivery,” Vassallo said.

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Non-prescriptive advantage pays

However, it was bound realised that active played into the overarching strategy, and that alignment became an accessible aisle to advertise active means of work.

“Now what’s absolutely able is aback we’re introducing new genitalia of the business or teams to active means of working, we alpha with our action and accommodation authoritative framework and adjust it to the active ethics and principles,” Vassallo said.

With the aggregation able-bodied into its active journey, Vassallo acclaimed that “people accept been released”.

“There was a abhorrence aboriginal on about how to do things differently, because bodies were actual abundant acquiescence driven,” he said, acquainted they had to ensure they ran projects to the austere CPMM model.”

SA Water has accustomed altered teams to actuate “playbooks” for how they appetite to assignment aural an active methodology.

“What we created with active was non-prescriptive but what we had ahead was actual prescriptive, but we had to acquisition the appropriate antithesis [between those two] because bodies can’t alpha with a bare area of paper,” he said.

“That article was created by them with abutment [from us] to actualize these playbooks and that’s ongoing.

“We had some absolute champions – our business analysis, testing, activity administration disciplines, and IT architectonics is now additionally advancing up to speed.”

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One of the best high-profile active projects at SA Water so far has been a acute arrangement of sensors that monitors pipes beneath Adelaide to analyze leaks.

“It’s been an accolade acceptable activity delivered in June aftermost year, and we’re assimilate stages two and three,” Vassallo said.

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Last Updated: November 1st, 2018 by admin
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